In Post Implementation Review Analysis, which approach should guide the benefits evaluation?

• A. Focus solely on financial returns
• B. Review the risk register
• C. Start by reviewing the goals, objectives, benefits, and critical success factors
• D. Limit analysis to deliverables status

Answer: (D)

In Post Implementation Review analysis, benefits evaluation should be anchored in what the project was aiming to achieve. Start by reviewing the goals, objectives, expected benefits, and critical success factors. This frames the evaluation around whether the intended value was realized and whether the project met its strategic aims, not just whether it produced certain outputs.

Why this approach works: it ensures you assess both financial and non-financial benefits in relation to the original targets and CSFs, so you can judge actual value delivered, any gaps, and what contributed to success or shortfalls. Relying only on financial returns can miss important non-monetary benefits, while focusing only on deliverables status treats outputs as the measure of success rather than the outcomes those outputs were meant to achieve. Reviewing the risk register is useful for ongoing risk management but does not by itself measure realized benefits.