Second step in Doyle and Strauss problem-solving framework?

• A. Thinking of alternatives
• B. Problem Definition
• C. Planning
• D. Problem Analysis

Answer: (B)

In Doyle and Strauss's problem‑solving approach, the next move after getting a preliminary sense of the situation is to define the problem precisely. This means turning the broad issue into a clear, testable statement that includes the objective, boundaries, constraints, and what a successful outcome would look like. Having a well-defined problem guides everything that follows: it shapes the analysis you perform to diagnose causes and data needs, informs how you plan the work, and frames the generation and evaluation of alternatives. Without this precise definition, you risk analyzing the wrong issue or missing what success actually requires, so defining the problem is the essential second step.